Legal
Privacy Policy
Effective Date: 28 July 2026
Introduction
Welcome to our website. Your privacy is important to us. We are committed to protecting your personal and medical information and ensuring it is handled securely, responsibly, and in accordance with applicable privacy laws.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our medical tourism services.
Information We Collect
We may collect the following types of information:
Personal Information
- Full Name
- Email Address
- Phone Number
- Country of Residence
- Nationality
- Preferred Language
- Other contact details you voluntarily provide
Medical Information
When you request medical assistance, we may collect:
- Medical reports
- Diagnostic images and test results
- Medical history
- Treatment preferences
- Other health-related information voluntarily shared by you
Technical Information
When you use our website, we may automatically collect:
- IP Address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Time spent on the website
- Cookies and analytics data
How We Use Your Information
Your information is used to:
- Connect you with suitable hospitals, doctors, and healthcare providers in India.
- Arrange medical consultations and second opinions.
- Provide treatment recommendations and estimated costs.
- Assist with appointment scheduling and medical travel coordination.
- Respond to your inquiries and support requests.
- Improve our website, services, and user experience.
- Maintain internal records and service quality.
- Comply with applicable legal and regulatory obligations.
Sharing of Information
To provide our services, we may share your information with:
- Partner hospitals and healthcare providers
- Medical specialists and consultants
- Diagnostic centers (where required)
- Travel and accommodation partners (only when necessary)
- Trusted third-party service providers for website operations, communication, analytics, and technical support
- Government authorities or regulatory bodies when required by applicable law
We never sell, rent, or trade your personal or medical information to third parties for marketing purposes.
Data Security
We implement appropriate administrative, technical, and organizational security measures to protect your personal and medical information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
Although we strive to use commercially acceptable means to protect your information, no method of internet transmission or electronic storage is completely secure.
Cookies Policy
Our website uses cookies and similar technologies to:
- Improve website functionality
- Analyze website traffic
- Remember user preferences
- Enhance browsing experience
You may disable cookies through your browser settings; however, some features of the website may not function properly.
Third-Party Links
Our website may contain links to hospitals, healthcare providers, or other third-party websites.
We are not responsible for the privacy practices, security, or content of these external websites. We encourage users to review the privacy policies of any third-party websites they visit.
International Data Transfer
As part of our medical tourism services, your personal and medical information may be shared with hospitals, doctors, and healthcare providers located in India to facilitate your treatment.
By submitting your information, you acknowledge and consent to such transfers where necessary for providing our services.
Data Retention
We retain your personal and medical information only for as long as necessary to:
- Provide our services
- Meet legal and regulatory requirements
- Resolve disputes
- Enforce our agreements
After the retention period, your information will be securely deleted or anonymized.
Your Rights
Subject to applicable laws, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal data
- Withdraw your consent where processing is based on consent
- Request a copy of the information we hold about you
- Contact us regarding any privacy concerns
To exercise these rights, please contact us using the details below.
Children's Privacy
Our services are not intended for children under the age of 18 without the involvement or consent of a parent or legal guardian. We do not knowingly collect personal information from minors without appropriate authorization.
Consent
By using our website and voluntarily submitting your personal or medical information, you consent to the collection, processing, storage, and use of your information as described in this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
Any updates will be posted on this page along with the revised Effective Date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
- Email: contact@vaidtrack.com
- WhatsApp: +91 8979983149
- Address: South East Delhi, India - 110025
Replace the email address above with your official contact email before launch.